FAQs

How long is shipping?

Our common processing and shipping time is 5-7 days days, delay may occur due to high demand in shipping due to COVD-19.

 

What is virtual shopping option?

To slow the spread of COVID-19 and the protection of our staff, we have now implemented a zoom shopping session where you can meet with a licensed professional as well as have the personal experience of shopping live in our exclusive studio. Please contact info@kieranicole.com for me information.

 

Can we walk into the studio?

Because customer service is number one and due to limited staff we recommend making a appointment for shopping or makeup application. You also have the option to shop directly online or schedule a complementary virtual session. Contact info@kieranicole.com for more infomation.

What is my skin type?

Oily Skin Type- obvious large pores(pimples)

Dry-Pores very small or not visible. Dry patches. Very dehydrated, itchy or wrinkle skin. Rough and dry to the touch of skin.

Normal Skin- very rare more often common in younger age individuals such as preteens. Even pores and skin very smooth and lack of wrinkles.

Combination Skin- Clogged pores around the center of the face such as chin, nose, and forehead. Pores becoming smaller non visible towards the outer edge of the face.

Combination Oily- Clogged obvious porous towards the center of the face.

Acne- Very large pores all over the face and can be considered hereditary.

We have created a skincare line that meets the needs of all skin types.

What product is best for oily skin?

Several of our products from makeup to skincare is great with helping reduce oiliness of the skin. We have a very diverse selection of exclusive products to meet the needs of our clients.

Our HD Powder is great way to lightly powder your face to reduce oiliness and shine. Our Aloe toner is great because it contains astringents that ph. balances and seals the pores which is great for oily skin. 

Can I return my product?

Due to Covd-19 all sales are final.

Which velvet matte lipstick is best for my skin tone?

On Fire- you can never go wrong with our versatile perfect red created for all and he enhancement of lips.

Retro Girl- Perfect for warm tones and to decrease the size of lips

Purple Passion- perfect for your cool tone

Perfection- great for your fair skin and cool tone

Boss mom- your mid tone berry great for olive tone skin

Angel- your perfect nude. Created for all skin tones.

What does non-comedogenic mean?

First and foremost all of our products are made to enhance and beautify therefore non-comedogenic means not to clog pores or aggravate acne.

What is hypoallergenic?

All of our products are made to reduce allergic reactions.

For further question and concerns please schedule a appointment or contact us via email info@kieranicole.com